A student recalls how in his second month of college, his professor gave them a pop quiz, and just like everyone else, he breezed through the questions until he read the last one: "What is the first name of the woman who cleans the school?" Surely this was some kind of joke. He had seen the cleaning woman several times. She was tall, blonde-haired and in her 50's, but how would he know her name? He handed in his paper, leaving the last question blank. Just before class ended, one student asked if the last question would count toward their quiz grade." Absolutely, "said the professor. "In your careers, you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say "hello" to them. The student recalls: ‘I've never forgotten that lesson. I also learned her name was Dorothy.’ Lesson: always be kind to others, because the way you treat them will be the way they would treat you in return, no matter how important or unimportant they are.
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